If you were the product manager for Snapchat's stories feature, what key performance indicators would you focus on?

Snapchat

Product Case Study

Describe:

  • Snapchat's Stories feature allows users to post photos and videos that disappear after 24 hours, offering a temporary, casual way to share their daily life.
  • Stories give users a platform to broadcast content to all their friends at once.
  • It can also foster better engagement and connectivity among users.

Feature Goals:

  • User Engagement: Encourage users to post and view stories frequently.
  • Social Connectivity: Strengthen the social network on Snapchat.
  • Content Creation: Drive the production of creative content on the platform.

User Journey:

  • User creates a Story by taking a photo or video within the Snapchat app.
  • User adds filters, text, or other creative elements to the Story.
  • User posts the Story, making it visible to their friends for 24 hours.
  • Friends view the Story, possibly responding with chat messages or emojis.
  • User feels validated and connected by the responses to their Story.

Success Metrics:

  • Is the feature discoverable? Measure the percentage of users who post a Story out of total Snapchat users.
  • Are users using the feature as intended? Track the number of Stories posted per user per day.
  • Is usage of the feature growing? Monitor the growth rate in the number of Stories posted over time.
  • What is driving usage of the feature? Segment usage by user demographic characteristics and look at variations in use.

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