Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

• Accountability for effective Issue Resolution & Risk Mitigation by providing design and testing support to resolve MRAs/CAPs (Corrective Action Plans) and SIIs (Self-Identified Issues) across Institutional Credit Management (ICM)
• Foster a consultative / advisory approach that challenges legacy policies, processes and promotes efficiency
• Identification of governance mechanisms / controls to prevent recurrence of issues
• Partnership and continuous engagement with applicable regional and industry stakeholders in ICM, Corporate Bank, Commercial Bank, Wealth and Risk for effective Issue resolution and Risk Mitigation
• Identification of opportunities to reduce anomalies and establish guidelines / best practices to drive operational consistency across Business Units. Improve client experience by simplifying the implied support burdens currently borne by clients and coverage staff.
• Ensure on-time adoption and continued improvement of the Credit Risk Process Digitalization platforms in partnership with ICM Product Development, Technology, and end users across all LoBs.
• Identify scope to leverage new age tools (AI/ML) to optimize processes across the ICM organization
• Ensure timely completion of projects within the CPSO book of work
• Place additional focus on talent management by increasing completion rates of individual development plans and adoption of consistent succession planning processes across ICM
• Attract, develop and retain top quality staff including as regards active engagement with regional recruiting efforts to ensure a robust pipeline of talent
• Actively participate in Learning, Development and Training opportunities including instructor led courses
• Improve VoE Engagement, Belonging (DEI), and Leadership scores
• Travel (less than 10%)
  

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• Demonstratable financial services experience, including 12-15 years in Banking or FI Industry
• Deep knowledge of Wholesale Credit Processes and Policies spanning the Credit Risk Value Chain
• Credit Officer (CO) or demonstrating the skills aligned with that designation
• Impeccable and thorough knowledge of Credit risk systems
• Ability to synthetize complex information into clear, compelling presentations and well-structured analytical workbooks.
• Outstanding awareness and adherence to the control environment