Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it.

• Define and communicate the strategic roadmap for transforming customer support touchpoints using AI and automation.
• Identify and apply Generative AI opportunities that deliver intelligent self-service, dynamic content, and conversational support.
• From discovery through execution, ensure high-quality delivery across complex initiatives with tangible impact on customer experience.
• Build cohesive user journeys across Account Management, Support Site, and Community to create a world-class support funnel.
• Collaborate with user design/experience, engineering, data science, customer service operations, and AI research teams to build scalable capabilities.
• Build tools and capabilities that simultaneously reduce customer effort and enhance support agent effectiveness.
• Define success metrics and use experimentation and data to guide decision-making and optimize for impact.

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• Extensive Product Management experience, with a track record of leading large-scale, transformational projects in tech-driven environments.
• Passionate about delivering best-in-class user experiences, with a deep empathy for both customers and support advisors.
• Working knowledge or experience applying Generative AI/NLP to solve user-facing or operational problems.
• Proven ability to turn strategy into actionable plans and deliver measurable results in fast-paced, cross-functional teams.
• Not afraid to challenge the status quo—brings a curious, bold, and innovative approach to complex problem-solving.
• Able to align stakeholders, influence at all levels, and communicate ideas clearly across technical and non-technical audiences.