Swiggy is India’s pioneering on-demand convenience platform, catering to millions of consumers each month. Founded in 2014, its mission is to elevate the quality of life for the urban consumer by offering unparalleled convenience. With an extensive footprint in food delivery, Swiggy Food collaborates with nearly 2 lakh restaurants across 600+ cities. Swiggy Instamart, its quick commerce platform operating in 120+ cities, delivers groceries and other essentials across 40+ categories in 10 minutes. Fueled by a commitment to innovation, Swiggy continually incubates and integrates new services like Swiggy Dineout and Swiggy Genie into its multi-service app. Leveraging cutting-edge technology and Swiggy One, the country’s only membership program offering benefits across food, quick commerce, dining out, and pick-up and drop services, Swiggy aims to provide a superior experience to its consumers.

• Build & own long-term vision, product roadmaps, competitive analysis, market & domain research, GTM to deliver significant business impact and customer delight for several consumer facing products of Instamart.
• Leverage and champion AI for respective businesses by collaborating with Engineers, Data scientists & Analysts to help build the next-gen consumer platform that unlocks long term value for our consumers.
• Collaborate with other product teams across the org to ideate and find win-win-win solutions on common objectives across Growth, Unit economics and Customer experience
• Build core product & UX offerings that offer hassle free and delightful buying experience to consumers
• Mentor and nurture team members at all levels to design and build differentiated experience to foster a culture of innovation & learning with high emphasis on sustainable rituals.
• Determine the targets / success metrics for the org based on the organizational strategy and be the custodian for these metrics.

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• Minimum 6 years of work experience in Product Management with extensive experience in B2C Apps and consumer side product management.
• Experience in building customer support products, like chatbot, service experience, agent tools
• Evidence of building using GenAI in their domain
• Proven track record of building and shipping high-quality data products in the areas of customer engagement / retention / conversion in large scale products that impact millions of users.
• Strong background in building products and applications using LLM's/Gen AI/Agentic AI/RAG
• You are consumer obsessed, but you can walk a tightrope balancing consumer delight with potentially orthogonal org goals
• Well versed with running experiments & is considered an expert in analyzing data, showcasing a deep understanding of the 360 degree interaction effects and potential long term impacts, has the ability to cull out the unknowns and hedge against them.
• Excellent problem solving, critical thinking, and communication skills. Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations
• Ability to work under pressure and deliver tangible business impact in time-critical situations