Uber Direct is our Delivery-as-a-service product which enables restaurants, grocers and retailers to unlock last mile delivery for their customers via their app or website by utilising our network of delivery partners.

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• Build and maintain strong relationships with our merchants
• Act as primary owner of our merchants' health, monitor performance, and provide tangible recommendations to improve their customers' satisfaction (e.g. improving reliability, E2E time, user experience, etc.)
• Proactively engage with merchants to ensure their satisfaction and success
• Advocate for merchants' needs in product development and service improvements. Coordinate with internal teams (e.g., product, ops) to address customer concerns or issues.
• Identify potential issues before they escalate
• Monitor relevant merchants metrics and account health, product usage and adoption rates, customer goals and outcomes, etc.
• Conduct regular account reviews (e.g., Quarterly Business Reviews) in partnership with Account Managers
• Conduct presentations on product value and ROI to stakeholders
• Identify opportunities for account expansion and recommend growth best-practices
• Support the sales team in securing renewals and upgrades

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• 3+ years of customer or client facing experience ideally in account management, or 2+ in consulting.
• Previous experience setting and achieving business targets
• Analytical skills: Comfortable with data analysis, excel, presenting findings and recommendations. Data driven decision making mentality and sound business judgment through strong analytical thinking.
• Commercial acumen: Understanding of how businesses and organizations work and how to navigate a partner’s business
• Communication: Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.
• Project management: Able to create meticulously detailed execution plans for large-scale projects (eg. launching a new product, onboarding a major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way
• Stakeholder management: Experience working with cross-functional stakeholders, e.g., commercial, analytics, technical, legal teams
• Highly autonomous, self-starter, comfortable with ambiguity: Able to come up with new ideas and execute them autonomously
• Interest in retail and consumer goods landscape

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