Atlas is building customer support software that brings all relevant customer info into a single location to enable faster, more effective customer support. Our mission is to transform customer support from a cost center into an engine of product innovation

• Research and write detailed product specs for new features and products.
• Make strong business cases for or against proposed features by analyzing impact, effort, and alignment with business goals.
• Respond to customer questions and feature requests on behalf of the founders, ensuring a smooth communication flow between customers and the team.
• Assist new customers with onboarding, ensuring they understand the full value of Atlas and are set up for success.

• Scrappy, independent, and hardworking, with a passion for driving product development.
• Smart, with a strong desire to learn and continuously improve.
• Experience working at a startup, ideally with some hands-on time in product management.
• Ability to prioritize and make decisions with limited information and tight timelines.