At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
· Define, build, and maintain capabilities to deliver offer and content personalization roadmap for international market to improve application rates.
· Manage anti-gaming capabilities to ensure profitable acquisition of new prospects for international markets.
· Continuously improve the application experience and develop innovative features to reduce friction, drive up complete/approval rates and generate incremental revenue.
· Plan and lead the migration of markets from the legacy applications to the dynamic application experience by setting up a program.
· Owning key stakeholder relationships across journey experience, compliance, engineering, and program management.
· Owning product discovery by forming hypotheses, defining objectives and key results, and assessing options that best balance cost-benefit to achieve defined outcomes.
· Engage, lead, and develop a global team of Product Owners, Analysts and User Experience Designers
· Continuously identify opportunities for customer experience improvement through analytics and experimentation and by keeping up to date with industry, competitor trends and best practices.
· Partnering with Solution Managers to define scalable solutions that meet current and future product needs.
· Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.
· Improving efficiency of planning and delivery by contributing to process and working practice improvements.
· Ability to manage and drive complex and high-profile projects end-to-end and provide regular communications to a diverse set of stakeholders and senior leaders
· Experience with design thinking, consultancy and effective storytelling to enable collaboration with partners
· Extensive Product Management experience in an Agile environment (7+ years) and with Data products and platforms.
· Proven ability to craft, drive, and maintain a product vision, strategy, and prioritized backlog.
· Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
· Ability to influence stakeholders at and above band level based on aligned principles, data driven analysis, and appropriate escalation
· Ability to coach and motivate a product team and foster a diverse and inclusive team culture, encouraging input from all team members.
· Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
· Experience running cross-team Discovery for new products and product enhancements.
· Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus.
· A good balance of technical knowledge and business acumen.
· Minimum: Bachelors degree. Masters degree or MBA is a plus