What accomplishment in your product management career has brought you the highest level of satisfaction and joy? Can you narrate why?

Have had the pleasure of building and shipping several global B2B and B2C products catering from thousand to millions of customers solving complex problems like KYC, Taxes, Payroll, Payments.

Championed product evangelization across service organizations and not-for-profit communities

Mentored several PMs and start-ups.

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What aspect of product management did you struggle the most with? How did you overcome it?

Building customer empathy when customers are in other part of the globe was one of challenges initially. Leveraging all the tools and channels to stay connected with customers, building relationships with support teams , travel and constant curiosity to learn helped to bridge the gap

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What's one common myth about product management that you find common among aspiring PMs?

1. Product Manager is Mini-CEO
2. Product Management is similar to Project Management
3. PM role is more cool than PO

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What are some common pitfalls that product managers must be aware of?

1. Execution is as important as planning.
2. GTM strategy should evolve with Product Strategy
3. Don't confuse innovation with Value

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If not product management, what career would you have picked? Are there any complimentary skillsets that you see between being a PM and your alternate choice?

I would have pursued my career as a technology consultant. Being technical helped me to build a great rapport with my engineering team, identify possible solutions early on and also evaluate emerging technologies while building products

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What is something about product management that you wish you knew when you started out?

I was an accidental PM. User research techniques was something I wished I knew earlier.

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